Shipping policy
TOT MAĞAZACILIK GIDA TEKSTİL TURİZM SANAYİ VE TİCARET LTD. ŞTİ.
Shipping Process
Once your payment is confirmed, your order will be shipped within 3–5 business days.
We deliver across Turkey via our contracted courier service.
Delivery times typically range from 1 to 5 business days, depending on your location.
Please note that delays may occur during public holidays or high-volume campaign periods.
Shipping Fees
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Free shipping on orders of ₺2000 or more.
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For orders below ₺2000, a flat shipping fee of ₺200.00 will apply.
Order Tracking
Once your order is dispatched, a tracking number will be sent to your email.
You can track the status of your shipment via the official website of the courier company.
Reporting Missing or Damaged Items
If you notice any damage to the package upon delivery, please do not accept it and request the courier to file a report on the spot.
If you believe an item is missing or incorrect in your order, you must contact us within 3 business days of receiving your delivery.
📩 Contact & Support
If you have any questions or need assistance regarding the shipping process, feel free to contact us at:
tugba@soritatextile.com or [your phone number]